Extended Technical Support Package Terms:
1. After-Sales and Technical Support Period
Onebadge shall provide after-sales technical support for a period of 6 months commencing from the purchase date of the button badge machine.
2. Scope of Technical Support
During the Support Period, the Supplier shall provide reasonable technical assistance related to the normal operation of the machine, including but not limited to:
a. Machine Failure
Diagnosis and troubleshooting support for machine malfunctions arising from normal use and operation.
b. Pressing Issues
Guidance and corrective instructions for issues related to button pressing quality, pressure inconsistency, or improper pressing results.
c. Mould Alignment & Setting
Technical guidance on mould alignment, adjustment, calibration, and correct installation to ensure proper machine operation.
d. Production Templates
Provision of standard production templates and technical guidance on their correct usage for button badge production.
Support may be provided via phone call, messaging platform, email, video guidance, or other remote communication methods at the Supplier’s discretion.
3. Exclusions
The after-sales technical support shall not cover:
a. Damage caused by misuse, negligence, unauthorized modification, improper installation, or operation contrary to the Supplier’s instructions;
b. Normal wear and tear of consumable parts;
c. Repairs or adjustments performed by third parties not authorized by the Supplier;
d. On-site servicing, spare parts replacement, or component repairs, unless otherwise agreed in writing.
4. Customer Responsibilities
The Customer shall ensure that the machine is operated according to the Supplier’s provided instructions and that routine maintenance is properly carried out. Failure to comply may void the after-sales technical support.
5. Limitation of Liability
The Supplier’s technical support obligations are limited to providing guidance and advice. The Supplier shall not be liable for production losses, downtime, or indirect damages arising from machine operation or technical support assistance.
