1. Shop and place order via our website and made a payment via online transfer.

2. Packing order takes 1-2 business days.

3. Pick-up by courier service agent.

4. Delivery to your doorstep within 2-5 business days.

Effective January 2023, OneBadge will no longer be offering the self-collection method for order fulfillment. This decision has been made after careful consideration and is in line with our ongoing efforts to streamline and improve our operations.

Key Points:

  1. Elimination of Self-Collection: Starting January 1, 2023, customers will no longer have the option to choose self-collection as a method for order fulfillment.
  2. Reason for Change: This decision is part of our continuous efforts to optimize our processes and enhance the overall customer experience. By centralizing the order fulfillment process, we aim to improve efficiency and ensure a more standardized and reliable service.
  3. Communication to Customers: Our customer support team will be informed about this change and will communicate the update to customers who may be affected. We want to ensure a smooth transition for both customers and internal teams.
  4. Alternative Delivery Options: Customers will still have access to our regular delivery services, and we encourage them to explore the various options available for a convenient and efficient delivery experience. Some of the key courier service companies that we are collaborating with are J&T Express, Pos Laju and Lalamove.
  5. How to order: Please visit our website with the link below if you wish to purchase blank material, and our team will send an invoice to you by adding the shipping cost to your destination.

We appreciate your understanding and cooperation during this transition. If you have any questions or require further clarification, please feel free to reach out by sending an email to info@onebadge.com.my

Thank you for your cooperation.

Sincerely yours,
Management of Onebadge