Button Badge Bookmark Clip 25mm- Custom Print

Commonly Asked Questions

1. When can you ship my order?

For raw material, blank material, components, machines, and consumables:
Your order will be shipped within 2 working days after receiving the order and payment proof.

Important Note: Please make sure you have given a full address or complete shipping address with the proper recipient name and contact number in order for the courier service agent to contact you upon shipment arrival. We will not be responsible or compensate if the parcel is lost due to incomplete information or details from the buyer.

For custom prints or items that require additional configurations:
Your order will be shipped within 3-35 working days after receiving the artwork confirmation and payment proof.

2. How long will it take to send a parcel to my place?

The basic shipping timeline is provided below for your information, following the parcel’s collection by the courier service agent:

Within Peninsular Malaysia: 2–5 working days or business days
To East Malaysia (Sabah/Sarawak): 8–12 working days or business days

Working days or business days are NOT inclusive of Saturday, Sunday and Public Holidays

Note: The above timeline is based on the parcel posting date or pick-up date by the courier service agent after receiving full payment from the buyer. (If we do not receive your payment or complete address, we will not be able to arrange shipment and the shipping timeline is not effective.)

3. How do I track my parcel status?

Choose the courier service agent assigned to your shipment and key in the consignment to track the status.

Check your parcel status with the link below:
https://www.jtexpress.my/tracking

Check your parcel status with the link below:
https://tracking.pos.com.my/tracking 

Check your parcel status with the link below:
https://www.citylinkexpress.com/track-your-shipment/