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Extended Technical Support Package Terms:

1. After-Sales and Technical Support Period
Onebadge shall provide after-sales technical support for a period of 6 months commencing from the purchase date of the button badge machine.

2. Scope of Technical Support
During the Support Period, the Supplier shall provide reasonable technical assistance related to the normal operation of the machine, including but not limited to:

a. Machine Failure
Diagnosis and troubleshooting support for machine malfunctions arising from normal use and operation.

b. Pressing Issues
Guidance and corrective instructions for issues related to button pressing quality, pressure inconsistency, or improper pressing results.

c. Mould Alignment & Setting
Technical guidance on mould alignment, adjustment, calibration, and correct installation to ensure proper machine operation.

d. Production Templates
Provision of standard production templates and technical guidance on their correct usage for button badge production.

Support may be provided via phone call, messaging platform, email, video guidance, or other remote communication methods at the Supplier’s discretion.

3. Exclusions
The after-sales technical support shall not cover:

a. Damage caused by misuse, negligence, unauthorized modification, improper installation, or operation contrary to the Supplier’s instructions;
b. Normal wear and tear of consumable parts;
c. Repairs or adjustments performed by third parties not authorized by the Supplier;
d. On-site servicing, spare parts replacement, or component repairs, unless otherwise agreed in writing.

4. Customer Responsibilities
The Customer shall ensure that the machine is operated according to the Supplier’s provided instructions and that routine maintenance is properly carried out. Failure to comply may void the after-sales technical support.

5. Limitation of Liability
The Supplier’s technical support obligations are limited to providing guidance and advice. The Supplier shall not be liable for production losses, downtime, or indirect damages arising from machine operation or technical support assistance.

 

Button badges, also known as pin-back buttons or campaign buttons, are small, round badges that can be worn on clothing or attached to bags or other items. They are often used for promotional purposes, such as advertising a brand or product, or for political campaigns. Some benefits of using button badges include:

  • They are a relatively inexpensive form of advertising or promotion.
  • They are easy to distribute and can be worn by people, making them a mobile form of advertising.
  • They can be customized with a logo, message, or image, making them a versatile form of marketing.
  • They can be used to show support for a political candidate, cause, or organization.
  • They can be used as a collectible, souvenir or memorabilia.

This illustration is to show the various possible outcomes with outer circle on the artwork/ design. Below is the artwork with the outer white circle and is perfectly positioned at the center of the artwork.

Exhibit 1:

Exhibit 1.1

Exhibit 2:
The outer white circle will be shifted/ misaligned by a percentage of +/- 5 %
from the original position as shown on Exhibit 1. This scenario is resulted by
the tolerance of the movement during punching process.

Important Note:
Our management cannot ensure every units of button badge output are perfectly aligned at center with the above design/ artwork . There is a +/- 5% of tolerance in terms positioning due to the mould movement during punching process.

In order to proceed with the above similar design/ the type of artwork with an outer circle, we assume you have acknowledged and accepted the above condition.

 

In general, inkjet printers use dye-based inks, but some printing jobs prefer pigment-based for some other reasons. Let us look into different types of ink available in the market and then the advantages and disadvantages of each.

A very commonly asked question about inkjet printer is the type of ink that comes together with the printer. Dye-based inks are the standard ink type used in inkjet printers. They consist of colorant that is fully dissolved and suspended in liquid. Pigmented ink consists of a very fine powder of solid colorant particles suspended in a liquid carrier.

Pigment vs Dye Ink

Until a few years ago, the main advantage of dye ink was a wider color range and with a lower cost. The main disadvantage of dye ink was easily soluble in water (a drop of water might ruin the print) and the print tends to fade faster as compared to Pigment ink. In contrast, Pigment inks create longer lifespan and are more resistant to water, but have lower color depth and are more expensive.

However, today, there is almost no difference between the current pigment ink and dye ink, and pigment ink has a slight advantage. The continuous improvement of ink formulations solves these two types of shortcomings. Contemporary inks produced by well-known brand manufacturers usually claim to have fade resistance when used with paper and can last a lifetime. For professional users, low-cost dye-based inks are sold for hobbyists. Black and white photographers tend to prefer pigment inks. However, looking at these photos side by side at random will only reveal subtle differences that only serious professional amateur photographers can appreciate. Nevertheless, many professional printers are very satisfied with dye-based prints.

What is pigment ink?

Pigment ink consists of a series of solid particles derived from pigment powder. Compared with dye-based inks, the solid particles in pigment-based inks can reduce smudges and last longer. Therefore, pigment inks are very suitable for documents (especially photos) that will be stored in files for a long time. In addition, pigment inks are less hazy, so they can be printed perfectly on smoother surfaces such as glossy paper. However, like any fancy thing in this world, pigment inks are more expensive than dye inks. Unfortunately, their colors are not so bright.

What is dye ink?

Since the existence of inkjet printers, dye inks have always been used as a primary ink. Using dyes dissolved in water and various optical compounds, dye inks can create bright, vivid colors on the page. They also produce clearer text fonts. However, because dye inks are thinner and less durable, they will fade quickly when exposed to too much sunlight. There is also the problem of dyeing, because the water-based ingredients take longer to dry on the paper. Although this may rule out dye-based inks for those who want fast, high-quality printing, dye-based inks have improved significantly over the years and are quickly catching up with pigment-based inks. Manufacturers such as HP and Epson even use pigments and dye-based inks together to create the ultimate combination of durability and color.

Good day to all our valued customers and resellers! We hope you enjoy using products and services of Onebadge Malaysia.
We have received several feedbacks from our customers pertaining to the difficulties in the process of punching a perfect button badge. In the punching process, the plastic mylar film feels a bit tight and is unable to wrap the top layer of the button badge nicely. Our technical team has carefully studied and analysed the plastic mylar films, button badge machine and mould condition, and discovered a solution to solve this error.

Below are the steps for troubleshooting the mould condition.

Step 1 = Dismantle the top mould.

Step 2 = Apply the lubricant on the outer area of the mould.